FAQ

We specialize in high-quality billiards equipment including:

• Cue cases in various sizes (1×1, 1×2, 2×2 up to 4×8)
• Carbon fiber shafts and cues
• Break cues & break jump cues
• Custom pool cues
• Billiards apparel and accessories
• Instruction materials and bridge sticks

Our products are designed for both professional players and serious enthusiasts.

Our cue cases are organized by the number of butts and shafts they hold. For example:

• 1×1: Holds 1 butt and 1 shaft
• 2×4: Holds 2 butts and 4 shafts
• 4×8: Holds 4 butts and 8 shafts

Consider how many cues you need to transport regularly and whether you want extra space for accessories.

Yes, all our carbon fiber shafts meet professional tournament standards. They’re designed for players who demand precision and consistency in their game.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are secure and encrypted for your protection.

While we don’t offer traditional gift wrapping, all our products are carefully packaged in protective materials. Cue cases come in outer boxes, carbon fiber items ship in rigid tubes, and balls are cushioned to prevent damage.

We process orders quickly (within 1-2 business days), so please contact us immediately at [email protected] if you need to make changes. We’ll do our best to accommodate your request before shipment.

We offer two shipping methods:

1. Standard Shipping ($12.95 flat rate):
   • Carriers: DHL or FedEx
   • Delivery time: 10-15 business days after dispatch
   • Includes tracking and insurance
2. Free Shipping (orders over $50):
   • Carrier: EMS
   • Delivery time: 15-25 business days after dispatch

Note: We ship worldwide except to Asia and select remote regions.

We typically process orders within 1-2 business days (excluding weekends and holidays). You’ll receive tracking information via email as soon as your order ships.

Yes, we ship globally (except to Asia and select remote regions). All international shipments include complete customs documentation to help ensure smooth clearance. Please note that any customs duties or taxes are the responsibility of the recipient.

For time-sensitive deliveries, we recommend:

• Choosing Standard Shipping
• Placing your order at least 3 weeks before your event
• Accounting for potential customs delays in your timeline

Contact us at [email protected] if you have specific deadline concerns.

We want you to be completely satisfied with your purchase:

• Return window: 15 days from delivery date
• Condition: Items must be unused and in original packaging
• Process: Contact our customer service to initiate a return

Please note that return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.

While we take great care in packaging, if your item arrives damaged:

1. Keep all original packaging
2. Take photos of the damage
3. Contact us immediately at [email protected]

We’ll arrange for a replacement or refund as quickly as possible.

Yes, exchanges are possible within the 15-day return window. Contact our customer service team to arrange an exchange. You’ll be responsible for any price difference and return shipping costs.

Our customer service team is available via email at [email protected]. We typically respond within 1-2 business days.

Our warehouse and headquarters are located at:
4976 Steve Hunt Road, Miami, US 33169

Absolutely! Our team consists of billiards enthusiasts who can help you choose the right equipment for your playing style and needs. Email us at [email protected] with details about your game and preferences.