Privacy Policy

Last Updated: [Insert Date]

At Billiard Pro Shop (“we,” “us,” or “our”), we are committed to protecting the privacy of professional billiards players and serious enthusiasts who use our website billiardssportgear.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make purchases of our premium billiards equipment.

1. Information We Collect

We collect information that helps us provide our high-quality billiards products and services to our global customers:

Personal Information

• Contact Details: Name, email address, phone number, shipping address (4976 Steve Hunt Road, Miami, US 33169 for returns)
• Payment Information: Credit/debit card details (processed securely via PCI-DSS compliant systems), PayPal information
• Order Details: Purchase history of cues, cases, and accessories including preferences for carbon fiber shafts or custom pool cues

Technical Information

• Device Data: IP address, browser type, operating system
• Usage Data: Pages visited, time spent on site, products viewed (particularly our specialized billiards equipment categories)

2. How We Use Your Information

As a premium billiards equipment provider, we use your information to:

• Process and fulfill orders for professional-grade cues and accessories
• Provide secure payment processing with 256-bit SSL encryption
• Offer customer support through our enthusiast team at [email protected]
• Improve our selection of high-performance billiards gear
• Prevent fraud and enhance security for international transactions
• Communicate about order status, shipping updates, and tournament-ready equipment

3. Data Sharing and Disclosure

We respect the privacy of serious players and only share information when necessary:

• Service Providers: Payment processors (Visa, MasterCard, JCB, PayPal), shipping carriers for global delivery (excluding Asia and select regions)
• Legal Compliance: When required by law or to protect our business and customers
• Business Transfers: In case of merger or acquisition of our specialized billiards business

We never sell your personal information to third parties.

4. Data Storage and Security

We implement security measures worthy of our professional-grade products:

• PCI-DSS compliant payment processing
• 256-bit SSL encryption for all transactions
• No storage of full payment details on our servers
• Regular security audits of our systems

Data is stored in secure facilities with access limited to authorized personnel who need it to process orders for our premium billiards equipment.

5. Your Rights

As a valued member of the billiards community, you have rights regarding your data:

• Access: Request details of personal information we hold
• Correction: Update inaccurate information (important for shipping high-value cues and cases)
• Deletion: Request erasure of personal data, subject to legal requirements
• Opt-Out: Unsubscribe from marketing communications while maintaining transactional emails about your orders

To exercise these rights, contact our customer service team at [email protected].

6. Cookies and Tracking Technologies

We use cookies to enhance your experience when shopping for professional billiards equipment:

• Essential Cookies: Required for secure checkout and payment processing
• Performance Cookies: Help us improve our site’s functionality for cue and case selection
• Marketing Cookies: Show relevant products (like carbon fiber shafts or custom cues) based on your browsing

You can manage cookie preferences through your browser settings, though this may affect certain features of our site.

7. International Data Transfers

As we serve customers worldwide (excluding Asia and select regions), your data may be transferred to and processed in countries other than your own. We ensure all transfers comply with applicable data protection laws.

8. Children’s Privacy

Our professional-grade billiards equipment is not intended for children under 16. We do not knowingly collect information from children.

9. Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. Significant changes will be communicated to customers purchasing our high-end billiards products.

10. Contact Us