At Billiard Pro Shop, we’re committed to providing professional-grade billiards equipment to players and collectors worldwide. Our shipping and returns policies are designed to ensure you receive your premium cues, cases, and accessories with confidence.
Shipping Information
Order Processing
We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
We offer two shipping options to meet your needs:
Standard Shipping – $12.95
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after shipment
- Includes tracking and insurance
Free Shipping (Orders over $50)
- Carrier: EMS
- Delivery Time: 15-25 business days after shipment
- Includes basic tracking
Note: Delivery times are estimates and may vary based on destination. Some remote areas in Asia and other regions may have extended delivery times or additional restrictions.
International Shipping
We ship globally (with some exceptions in Asia and remote areas). Customers are responsible for any customs duties, taxes, or import fees that may apply in their country.
Returns & Exchanges
We stand behind our professional billiards equipment with a straightforward returns process. Please review our policy carefully before initiating a return.
Eligibility Requirements
To qualify for a return or exchange:
- Item must be in new, unused condition with all original packaging
- Return must be initiated within 15 days of receiving your order
- Original proof of purchase must be provided
Non-Returnable Items
Due to hygiene and customization reasons, the following products cannot be returned:
- Billiards Apparel (worn clothing items)
- Custom Pool Cues (made-to-order specifications)
- Billiards Instruction materials (opened digital products)
Returns Process
Step 1: Initiate Your Request
Email our customer service team at [email protected] within 15 days of receiving your order. Use the following template:
Subject: Return/Exchange Request – Order #[Your Order Number]
Body:
Dear Billiard Pro Shop Customer Service,
I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details:
Product Name: [Product Name]
Product SKU: [If available]
Reason for Return/Exchange: [Please specify]
I confirm that the item is in new, unused condition with all original packaging.
Best regards,
[Your Full Name]
[Your Contact Information]
[Your Shipping Address]
Step 2: Receive Authorization
We’ll respond within 2 business days with a Return Merchandise Authorization (RMA) number and shipping instructions.
Step 3: Package Your Item
Securely pack the item in its original packaging with all included accessories. Include a copy of your invoice.
Step 4: Ship Your Return
Send the package to:
Billiard Pro Shop Returns Department
4976 Steve Hunt Road
Miami, FL 33169 USA
Note: We recommend using a trackable shipping service as you’re responsible for the item until it reaches us.
Step 5: Processing
Once received, we’ll inspect the item and process your return or exchange within 5 business days.
Refund Information
- Refunds will be issued to the original payment method within 7-10 business days after we receive and approve your return
- Original shipping charges are non-refundable
- Return shipping costs are the customer’s responsibility unless the return is due to our error
- For exchanges, we’ll ship the replacement item once the return is processed (additional shipping charges may apply)
Damaged or Defective Items
If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the damage and your order details. We’ll arrange for a replacement or refund at no additional cost to you.
Need Help?
Our enthusiast customer service team understands the needs of serious billiards players and collectors. Contact us at [email protected] with any questions about our shipping or returns policies.
Last updated: [Insert Date]